Frequently Asked Questions

I want to make a return or exchange. How do I do this?

All sales are final. Due to the customized nature of our merchandise, we are unable to accept returns or exchanges. For additional details, please review our full Refund Policy

I need to cancel an order. Can I do this on my end?

If you wish to cancel an order, please contact customer service as soon as possible via email (the2sadgurls@gmail.com). Please note that cancelation requests that are received after 24 hours from the time of purchase are likely to be denied.

 

We will do our best to cancel the order before it is processed and shipped. However, if you have already received a tracking number, we, unfortunately, cannot make further changes to your order.

 

Can I add or remove an item from my order? What if I forgot to add my discount code to the order?

Our software unfortunately does not allow us to edit items or adjust prices to finalized purchases.
If you'd like to cancel and replace your order correctly before it is shipped, contact customer support immediately at the2sadgurls@gmail.com.

The discount/promo did not apply to my order.

If you are trying to use a code for your order, it must be applied before submitting your order.
Please note that only one promo is applied per order/ per customer. Codes are not combinable with additional coupons, BOGO offers, bundles, or clearance items.
Once your order has been confirmed, it’s not possible for any changes to be made. Because of this, we ask that you verify all information inputted is correct BEFORE submitting your order (including adding codes or coupons).

I live locally in the Charlotte, North Carolina area or plan on attending a House of Stardust event and would like to use the option for local pick-up. What should I do?

All local pickup requests must be coordinated BEFORE making your purchase. Please contact us at the2sadgurls@gmail.com with the subject "Local Pickup Request -" followed by your first and last name for additional details and approval. 

I put the wrong shipping address. Can I change this?

Once an order is processed, the package will ship to the address provided at the time of purchase. You can contact us via email right away at the2sadgurls@gmail.com and we will do our best to make any changes necessary.
However, Slut Life cannot guarantee an address change after a purchase is finalized.
Please note that Slut Life is not responsible for packages delivered to a wrong address inputted during checkout. Please refer to our Shipping Policy page.


When will my order arrive? Will I be able to track it?

Please allow 3-5 business days for order processing. During sales, please allow 7-10 business days for order processing.
 
Delivery times are not guaranteed and can vary. You will receive a confirmation email with tracking info to follow along once your order is ready to ship.
For more questions regarding shipping, visit our Shipping Policy page

Why did I not receive an order confirmation email?

You should receive an email confirming your order shortly after you have placed it. If you do not receive that email, please check your spam folder and see if you can locate it.
Otherwise, you may have input your email address incorrectly. You will need to contact us with the corrected e-mail.
This is especially important due to the fact that you will also receive all order updates, customer service communication, and tracking info to your email.

I am missing items from my order. What should I do?

If you have items that are missing from your order, please reach out to our customer service department via email (the2sadgurls@gmail.com) with the following details:
  • Your Name
  • Order Number
  • Missing Product Name
    • Size (optional)
    • Quantity (optional)
Someone will reach out to you shortly to understand what went wrong and assist you accordingly.

When will a certain design be restocked?

Due to the limited-run nature of the products offered by the Slut Life brand, many items will be offered in limited quantities. If an item does become restocked due to popular demand, you can be the first to know by signing up for our mailing list.

 

Do you have a mailing list? How do a get on your mailing list? Why should I sign up?


We do have a mailing list that you can sign up for! Sign up below or during checkout to keep in touch with all things Slut Life! This is the best way to keep up on restocks, get exclusive promo codes, and see the hottest new merch.

 

Are you on Social Media?

 

Yes! Follow us today on Instagram or TikTok to stay in the loop and commune with your fellow sluts. 


Instagram: @slutlifebrand

TikTok: @slutlifebrand


I have a question about sizing. How do your t-shirts, etc. fit?

You can usually refer to the information on the item page in regard to fit and sizes.
Some size charts are on the item page but you can also find our sizing charts here: (https://slutlifebrand.com/pages/size-charts)


The website won’t let me checkout. I keep getting an error page. What should I do?

We recommend waiting and trying again later. Multiple attempts may cause multiple pending holds/authorizations with your payment method.
You may also try changing your browser and switching from mobile site to desktop site (or vice versa). 
These solutions have worked for others with similar check-out issues. Should the problem persist, please email us at the2sadgurls@gmail.com.

I have a question that was not answered above. What should I do?


If you have any further questions not addressed here, please email at the2sadgurls@gmail.com with additional details.